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ecomit
Client Portal

Your business, managed in one place.

Access tickets, subscriptions, billing, and your platform quota — all from a single secure portal.

  • 🎫
    Raise & track support tickets
  • 📦
    Manage subscriptions & purchases
  • 💳
    View invoices & make payments
  • 📊
    Monitor platform quota usage
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Client Portal

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Overview
mystore.com

Good morning, John 👋

Here's what's happening across your account today.

Open Tickets
3
2 awaiting reply
Active Subscription
Pro
Renews 1 May 2026
Outstanding
LKR 29,900
Due 30 Apr 2026
PDP Uploads Used
50/100
50% used this month
Recent Tickets
🛍️
Product upload batch #12Awaiting review · 50 products
2h ago
🌐
Homepage banner updateIn progress
Yesterday
💬
Checkout page issueOpen · Awaiting reply
3 days ago
Quota Summary
📦 PDP Uploads50/100
🏪 Store Optimizations1/2
🎫 Issue Resolutions12/50
🔄 Stock/Price UpdatesDaily

Tickets

Raise requests for product uploads, website changes, and platform updates.

🛍️ Product Upload tickets
Submit product data for upload. Each ticket counts against your monthly product upload quota.
🌐 Website Change tickets
Request changes to your website or platform. Each ticket uses one platform change from your quota.
Ticket Type Created Status
#1042 Product upload batch #12
50 new products — Spring 2026 range		 🛍️ Product Upload 18 Apr 2026 Open
#1039 Homepage banner update
New sale banner for May		 🌐 Website Update 15 Apr 2026 In Progress
#1035 Checkout page issue
Coupon code not applying correctly		 💬 Support 12 Apr 2026 Open
#1021 New category pages
Add Accessories & Footwear categories		 🔧 Platform Change 2 Apr 2026 Resolved

Subscriptions

Your active plan and billing details.

Current Plan
Active
Option 2 — LKR 79,900 / month
Billed monthly  ·  Next billing: 1 May 2026  ·  Started 1 Jan 2026
Available Plans
Option 1
LKR 29,900/mo
Ideal for small stores. Core services with essential quota.
  • 100 PDP uploads / month
  • 2 store optimization changes
  • Campaign planning included
  • No customer issue tickets
  • Performance report: Monthly
  • SEO: Basic
  • Stock/price updates: 2× / week
Your plan
Option 2
LKR 79,900/mo
Growing businesses needing more support and capacity.
  • 300 PDP uploads / month
  • 15 store optimization changes
  • Campaign planning included
  • 50 customer issue tickets (online)
  • Performance report: Bi-weekly
  • SEO: Basic
  • Strategic planning: Basic 1.2
  • Stock/price updates: Daily
  • P&L: Monthly update
Option 3
LKR 149,900/mo
Full-scale management for high-volume operations.
  • 1,000 PDP uploads / month
  • 30 store optimization changes
  • Campaign planning included
  • 200 customer issue tickets
  • Query management: Yes
  • Performance report: Daily
  • SEO: Advanced
  • Strategic planning: Advanced
  • Stock/price updates: Daily
  • P&L: Monthly update
💡 Quarterly and yearly plans are billed upfront and offer a discount. Contact your account manager to switch.

Purchases

One-off services and add-ons you have purchased.

Item Date Amount Status
SEO Audit — Full Site
One-off service		 10 Mar 2026 £350.00 Delivered
Extra Product Upload Pack (100)
One-time top-up		 1 Feb 2026 £80.00 Used
Custom Homepage Design
Design & development		 15 Jan 2026 £1,200.00 Delivered

Finance

Invoices, payment history, and refund requests.

Invoice Period Amount Status
INV-2026-004
Option 2 — April		 Apr 2026 LKR 79,900 Due 30 Apr
INV-2026-003
Option 2 — March		 Mar 2026 LKR 79,900 Paid
INV-2026-002
Option 2 — February		 Feb 2026 LKR 79,900 Paid
INV-2026-001
Option 2 — January		 Jan 2026 LKR 79,900 Paid

Quota & Usage

Your service usage this month against your current plan. Resets on 1 May 2026.

📦 PDP Optimization / Upload
Product listings optimised and uploaded to your store. Submit via ticket.
50 / 100
50 remaining
50% used
🏪 Store Optimization
Structural store changes — layout, navigation, categories, integrations.
1 / 2
1 remaining
50% used · 1 change left
🎫 Customer Issue Resolutions
Customer complaints and issues handled on your behalf. Submitted online.
12 / 50
38 remaining
24% used
Included Services
ServiceYour Plan IncludesStatus
📣 Campaign Planning
Promotional & marketing campaign strategy		 Included
🔍 Query Management
Customer query handling (active if web is developed)		 If web developed Conditional
📊 Performance Report
Store analytics & performance overview		 Bi-Weekly
🔎 SEO Optimization
Search engine optimisation for your store		 Basic Ongoing
📋 Strategic Planning
Business growth & e-commerce strategy		 Basic 1.2 Monthly session
💰 Stock / Price Update
Inventory and pricing kept up to date		 Daily Active
📈 P&L Statement & Reconciliation
Profit & loss tracking and financial reconciliation		 Monthly update Next: 1 May
Need more capacity?

Documents

Contracts, statements, and shared files.

FileCategoryDateAction
📄 Service Agreement 2026.pdf
Signed 1 Jan 2026		Contract1 Jan 2026
📊 Account Statement — Mar 2026.pdfStatement1 Apr 2026
📋 Onboarding Checklist.pdfGuide15 Dec 2025

Settings

Manage your account, platforms, and notifications.

Profile
Your Platforms
mystore.com
Primary platform
Active
shop.acmeltd.co.uk
Secondary platform
Active
Notifications
Ticket updates
Invoice & payment alerts
Quota warnings (at 80%)
Platform announcements
Dashboard
KAM

Good morning, Kavindi 👋

Your assigned clients and open tasks today.

My Clients
4
All active
Open Tickets
5
2 need urgent reply
Tasks Assigned
3
1 overdue
My Clients
AC
Acme Ltd
Option 2 · mystore.com
Active
GP
GardenPro
Option 2 · gardenpro.co.uk
Near quota
SH
StyleHub
Option 1 · stylehub.io
Active
BL
BloomCraft
Option 3 · bloomcraft.lk
Active
Open Tickets
📦
Acme Ltd — PDP upload batch #12Open · Awaiting action
2h ago
🌐
GardenPro — Homepage updateAssigned to Tech
Yesterday
💬
StyleHub — Checkout issueOpen
2 days ago

My Clients

Clients assigned to you. You can adjust quotas and apply discounts.

AC
Acme Ltd
john@acmeltd.com · Option 2 · LKR 79,900/mo
PDP50/100
No discount
GP
GardenPro
orders@gardenpro.co.uk · Option 2 · LKR 71,910/mo
PDP90/100
10% off
SH
StyleHub
admin@stylehub.io · Option 1 · LKR 29,900/mo
PDP20/50
No discount

Client Tickets

All tickets from your assigned clients. Assign to Tech or reply directly.

TicketClientTypeStatusActions
#1042 PDP upload batch #12
50 products		Acme Ltd📦 UploadOpen
#1041 Homepage update
New banner for May		GardenPro🌐 UpdateIn Progress
#1040 Checkout issue
Coupon not applying		StyleHub💬 SupportOpen

Tasks

Tasks you've created and assigned to the Tech team.

Upload 50 products for Acme Ltd — Spring 2026
Ticket #1042Client: Acme LtdDue: 22 Apr 2026
📦 PDP UploadRavi (Tech)
Update homepage banner — GardenPro
Ticket #1041Client: GardenProDue: 24 Apr 2026
🌐 Website UpdateNimal (Tech)
Fix checkout coupon bug — StyleHub
Ticket #1040Client: StyleHubDue: 25 Apr 2026
💬 SupportRavi (Tech)
My Tasks
Tech

My Assigned Tasks

Tasks assigned to you by the Super Admin or Key Account Managers.

Pending
2
Not yet started
In Progress
1
Active now
Completed
8
This month
Upload 50 products for Acme Ltd — Spring 2026
Ticket #1042Client: Acme LtdAssigned by: Kavindi (KAM)Due: 22 Apr 2026
📦 PDP UploadHigh Priority
Ticket details: Client has submitted 50 new Spring 2026 products. CSV file linked in ticket #1042. Upload to mystore.com product catalogue.
Update homepage banner — GardenPro
Ticket #1041Client: GardenProAssigned by: Kavindi (KAM)Due: 24 Apr 2026
🌐 Website UpdateMedium Priority
Ticket details: Replace homepage hero banner with new May sale creative. Assets shared in ticket #1041.
Fix checkout coupon bug — StyleHub
Ticket #1040Client: StyleHubAssigned by: AdminDue: 25 Apr 2026
💬 SupportLow Priority

Completed Tasks

Your finished work this month.

SEO meta tags update — Acme Ltd
Ticket #1038Completed 15 Apr 2026
Done
Upload 30 products — BloomCraft
Ticket #1036Completed 12 Apr 2026
Done
Dashboard
Admin

Good morning, Samudu 👋

Here's your business overview for today.

Total Clients
12
2 added this month
Open Tickets
7
3 need urgent reply
MRR
£1,788
↑ +£149 from last month
Unpaid Invoices
3
£447 outstanding
Recent Tickets
🛍️
Acme Ltd — Product upload batch #12Open · 50 products
2h ago
🌐
TechStore UK — Homepage bannerIn Progress
Yesterday
💬
GardenPro — Checkout issueOpen · Awaiting reply
2 days ago
🔧
StyleHub — New category pagesOpen · Platform change
3 days ago
Client Plan Breakdown
Enterprise
3
Pro
7
Starter
2
Monthly Recurring Revenue
£1,788 /month

All Clients

Manage client accounts, plans, and quota.

AC
Acme Ltd
john@acmeltd.com · mystore.com · Option 2
Uploads50/100
No discount Active
TS
TechStore LK
hello@techstorelk.com · techstorelk.com · Option 3
Uploads210/∞
No discount Active
GP
GardenPro
orders@gardenpro.lk · gardenpro.lk · Option 2
Uploads90/100
10% off Near limit
SH
StyleHub
admin@stylehub.lk · stylehub.lk · Option 1
Uploads20/50
No discount Active
+ 8 more clients

Invite a Client

Send an invitation so a new client can set up their portal account.

📧 An email will be sent to the client with a secure link to create their password and access their portal.

All Tickets

Manage and respond to client requests across all accounts.

Ticket Client Type Status Action
#1042 Product upload batch #12
50 products — Spring 2026 range		 Acme Ltd 🛍️ Upload Open
#1041 Homepage banner update
New sale banner for May		 TechStore UK 🌐 Update In Progress
#1040 Checkout page issue
Coupon code not applying		 GardenPro 💬 Support Open
#1039 New category pages
Accessories & Footwear		 StyleHub 🔧 Platform Open

Subscription Plans

All quota limits and pricing are fully editable here. Changes apply immediately to new billing cycles.

⚙️ All fields are editable. Set quotas for each service, toggle features on/off, and configure all three billing prices independently. Clients see these values in their portal.
Option 1
LKR 29,900 / month · 2 clients
✓ Saved Active
Numeric Quotas (per month)
Included Services (toggle & frequency)
Pricing (LKR)
Option 2 Most Popular
LKR 79,900 / month · 7 clients
✓ Saved Active
Numeric Quotas (per month)
Included Services
Pricing (LKR)
Option 3
LKR 149,900 / month · 3 clients
✓ Saved Active
Numeric Quotas (per month)
Included Services
Pricing (LKR)

Services & Products

One-off services clients can purchase from their portal.

Service / Product Category Price Visibility Actions
SEO Audit — Full Site
Comprehensive SEO review and report		 SEO £350 Visible
Extra Product Upload Pack (100)
One-time quota top-up		 Add-on £80 Visible
Custom Homepage Design
Bespoke homepage design & build		 Design £1,200 Visible
Monthly Performance Report
Traffic & conversion analytics		 Reporting £120 Hidden

Finance

All invoices, payments, and refund requests across clients.

Invoice Client Amount Status Action
INV-2026-004
Option 2 — April 2026		 Acme LtdLKR 79,900 Unpaid
INV-2026-005
Option 2 — April 2026		 GardenProLKR 79,900 Unpaid
INV-2026-006
Option 1 — April 2026		 StyleHubLKR 29,900 Unpaid
INV-2026-003
Option 3 — April 2026		 TechStore UKLKR 149,900 Paid

Reports

Business performance overview across all clients.

Revenue (Apr)
£1,788
From 12 active clients
Tickets Resolved
34
Avg. 1.4 days resolution
Product Uploads
680
Across all clients this month
Churn
0
No cancellations this month
Top Clients by Ticket Volume
ClientPlanTickets (Apr)Product UploadsQuota Used
TechStore UKEnterprise12210—
Acme LtdPro85050%
GardenProPro69090%
StyleHubStarter42040%

All Tasks

Track every task across all clients and team members.

Upload 50 products — Acme Ltd Spring 2026
Ticket #1042Acme LtdAssigned: Ravi (Tech)KAM: KavindiDue: 22 Apr 2026
📦 PDP UploadHigh
Update homepage banner — GardenPro May sale
Ticket #1041GardenProAssigned: Nimal (Tech)KAM: KavindiDue: 24 Apr 2026
🌐 Website UpdateMedium
Fix checkout coupon bug — StyleHub
Ticket #1040StyleHubAssigned: Ravi (Tech)KAM: KavindiDue: 25 Apr 2026
💬 SupportLow
SEO meta tags — Acme Ltd
Ticket #1038Completed 15 Apr 2026Ravi (Tech)
Done

SMS Settings

Configure automatic SMS notifications for clients and team members.

📱
SMS Integration — Coming Soon
Connect your SMS provider (e.g. Dialog, Mobitel, Twilio) to enable notifications. Share your integration docs to get started.
Client SMS Triggers
Ticket Received
SMS sent to client when ticket is submitted
Ticket Status Update
SMS when ticket moves to In Progress or Resolved
Quota Near Limit (80%)
Alert when client reaches 80% of upload quota
Invoice Generated
SMS when a new invoice is ready to pay
Payment Confirmed
Confirmation SMS after successful payment
Internal Team SMS Triggers
New Ticket — KAM Alert
KAM notified when their client raises a ticket
Task Assigned — Tech Alert
Tech member notified when a task is assigned
Task Overdue Alert
Daily SMS if a task is past due date
Client Quota Extended
KAM notified when admin extends a client's quota
Integration Config

Settings

System and account configuration.

Admin Profile
Portal Settings